January 14, 2021

Despite the current full lockdown restrictions, we wish to reassure our customers that we intend to remain open during these difficult times.

We have improved our flower bridge and we are now using a larger marquee to offer more space for social distancing.In order to continue providing you with the best service possible, we will make the majority of our contact by telephone and therefore reduce personal contact to an absolute minimum.

On arrival at Nottingham Pet Crematorium you will be asked to proceed to the car park outside main reception. A member of staff will meet you and collect your beloved pet from your vehicle.

Your pet will be transported to our mortuary on a traditional funeral bier and we ask you to please stay in your vehicle at this time.

To collect your ashes please return to the same area. The ashes will be available for you to collect from inside the flower bridge marquee. Before leaving your vehicle we ask you to please wear a face mask.

Our staff will be present but we will keep our distance so that there is minimal contact. We would like to assure you that we are still offering our full attention and we will be present, we are simply trying to maintain social distancing in everyone’s best interests.

We cannot allow any attended cremations under the new restrictions but we assure you the cremation will take place as you instructed.

We have a duty of care to both our staff and our wonderful customers and we unfortunately decided to close our chapels, courtyard areas and toilet facilities. We hope you can understand that we have taken this decision in your best interest.

If you prefer not to travel, we are still able to offer our collection service from your home or your veterinary practice.

We hope you can appreciate our plan. We aim to provide the best service possible under the current regulations.

Please stay safe and we hope to return to our usual service as soon as possible.